There is genuine concern among website visitors that any personal information provided may be abused.To dispel these misgivings,websites publish privacy policy statements
In this age and time when there is a proliferation of websites, it is necessary to assure visitors to the site that their Privacy will be protected. When a person is selling a product or service online, the prospective buyers will feel more secure if there is a Privacy Policy in place. The customers will feel confident that any information they part with will not be misused.
Authorisation To Call , Email and SMS User after Online Enquiry / Tour Confirmation
As you as user share his contact details in the Enquiry form or via Online Chat, Duke Kashmir Travels can call / email or sms you to understand the requirements properly and post holiday booking Duke Kashmir Travels can call you for providing different type of information about your booked tour.
What is a Website Privacy Policy:
A Privacy Policy can be described as a statement that outlines the website's Policy on gathering and using information about a visitor to its site.
A Privacy Policy generally spells out the details about sharing customers'names, addresses, phone numbers, and e mail Ids with third parties. Certain web pages even ask visitors to click a button to acknowledge that they have read and agreed to the Privacy Policy of the site
The need for a Privacy Policy:
A visitor to the website is somewhat disturbed when suddenly asked about the name, postal address, telephone numbers, credit card particulars and certain other personal information.
It is a natural human tendency not to part with personal information unless assured that it will not be shared with third parties and the information will not be misused. Thus the need for an unambiguously written Privacy Policy is desired.
Duke Fleep Mobile Application – Privacy Policy
Application: Duke Fleep
Publisher: Duke Kashmir Travels
Effective Date: 20 April 2026
Last Updated: 20 April 2026
This section of the Privacy Policy applies specifically to the
Duke Fleep mobile application (the "App") published by
Duke Kashmir Travels ("we", "us", or "our") on the Google Play Store. By installing, registering on, or using the App, you agree to this Privacy Policy and our
Terms of Use. If you do not agree with this Privacy Policy or the
Terms of Use, please uninstall the App and discontinue use.
In short: We only collect information necessary to run the App and provide its services. Your data is transmitted securely to our own backend servers. We do
not sell your personal information and we do
not share it with advertising networks or unrelated third parties.
1. Information We Collect
1.1 Information You Provide Directly
•
Account Information: full name, email address, mobile phone number, and password (stored only as a secure hash on our servers) provided during registration or login.
•
Profile Details: any optional profile information you choose to add.
•
User-Submitted Content: data you enter into forms within the App, including text entries and any files, documents, or images you upload.
•
Support Communications: messages, queries, or feedback you send to our support team.
1.2 Information Collected Automatically
•
Device Information: device model, manufacturer, Android OS version, unique device identifiers, screen resolution, language, and time zone.
•
Log & Diagnostic Data: IP address, app version, session timestamps, API requests made by the App, and crash/error reports generated when the App malfunctions.
•
Usage Data: feature interactions and screen navigation events used to diagnose issues and improve the App.
1.3 Authorisation to Contact You
By registering in the App or submitting an enquiry, tour booking, or any form through the App, you authorise
Duke Kashmir Travels to contact you via phone call, SMS, email, or in-app notification in order to:
• Understand your travel requirements and respond to your enquiry;
• Confirm bookings and share itinerary details;
• Provide information related to your booked tour or service;
• Send operational updates, security alerts, and account-related notifications.
This authorisation remains valid regardless of any DND (Do Not Disturb) registration on your mobile number, and is limited to communications related to your enquiries and services with us.
2. Permissions the App May Request
•
Internet & Network State: Required for the App to communicate with our backend servers and verify connectivity.
•
Camera (optional): Requested only if you choose to capture a photo for your profile or to attach to a form.
•
Storage / Photos & Media (optional): Requested only if you choose to upload images or files from your device.
•
Notifications: To deliver booking alerts, account notifications, and service updates.
All sensitive permissions are requested at runtime. You may deny or later revoke any permission from your device settings; certain related features may then be unavailable.
3. How We Use Your Information
We use the collected information strictly for the following purposes:
• To create, authenticate, and secure your user account.
• To operate the core features of the App and deliver the services you request.
• To respond to enquiries, confirm tours, and provide customer support.
• To diagnose technical issues, prevent fraud or abuse, and maintain application security.
• To improve the App's performance, reliability, and user experience.
• To comply with applicable laws and enforce our
Terms of Use.
We do
not use your personal information for third-party advertising, and we do
not sell your information to anyone.
4. Data Sharing and Disclosure
The App communicates only with our own backend API servers. We do
not integrate third-party analytics, advertising SDKs, or social media tracking tools in the App.
We may disclose your information only in the following limited circumstances:
•
Legal Compliance: when required by applicable law, court order, or a valid request from a government or law-enforcement authority.
•
Protection of Rights: when necessary to protect the safety, rights, or property of Duke Kashmir Travels, our users, or the public.
•
Business Transfers: in the event of a merger, acquisition, or sale of assets, in which case users will be notified of any change in data handling.
5. Data Security
We implement industry-standard technical and organisational safeguards to protect your information:
• All communication between the App and our backend is encrypted over
HTTPS (TLS).
• Authentication tokens are stored on-device using Android
EncryptedSharedPreferences backed by the Android Keystore system.
• Passwords are never stored in plain text; they are hashed using modern cryptographic algorithms on our servers.
• Sessions automatically expire and the user is logged out on authentication failure or token revocation.
• Access to production systems is restricted to authorised personnel under role-based access control.
• Logs in production builds are disabled or minimised, and no sensitive data is written to device logs.
While we take security seriously, no method of transmission or storage is 100% secure. We encourage you to use a strong password and keep your device's operating system updated.
6. Data Retention
We retain your personal information only for as long as necessary to provide the App's services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal data within a reasonable period (typically 30–90 days), except where retention is legally required (for example, for tax, accounting, or audit purposes).
7. Your Rights
Subject to applicable law (including the Indian Digital Personal Data Protection Act, 2023 and, where applicable, the EU GDPR), you have the right to:
• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal data;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing activities;
• Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at
info@dukekashmirtravels.com. We will respond within 30 days.
8. Account Deletion
You can request deletion of your Duke Fleep account at any time by sending an email to
info@dukekashmirtravels.com with the subject line
"Duke Fleep – Account Deletion Request" from the email address registered with your account.
Please include your registered name and mobile number in the email to help us verify your identity. Upon successful verification, we will delete your account and associated personal data within 30 days, except information we are required to retain by law (for example, booking or tax records).
9. Children's Privacy
The Duke Fleep App is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy and our
Terms of Use from time to time to reflect changes in our practices, the App's features, or applicable law. Material changes will be notified to you through the App or via email. The "Last Updated" date indicates the most recent revision. Continued use of the App after changes take effect constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Duke Kashmir Travels
Srinagar, Jammu & Kashmir, India
Email: info@dukekashmirtravels.com
Phone: +91 90184 40000
Website: www.dukekashmirtravels.com
© 2026 Duke Kashmir Travels. All rights reserved.